Every Queens sewer line is confronted by various underground challenges. Trees sometimes crush and damage parts of the line. Other Queens sewer line problems follow the handiwork of humans. Alleged “flushable” wipes, grease build-up, jewelry, toys, and more, create blockages. A problem sourced in a homeowner’s private line may instigate problems in the city’s sewer line. When the city investigates, they may deem the homeowner responsible.
To paraphrase Star-Trek the actions of one neighbor may harm others; in this case unintentionally. The odds of such harm escalate where a community shares an external privately built draining system. We recently observed this scenario. A caller’s complaint about the backup of Queens sewage lines triggered our investigation. A neighbor had recently implemented sewer alterations. From that point forward, several neighbors suffered the same complaint.
Our customer’s homeowner insurer tossed fuel on the emotional fire. He insisted the claim process would not proceed without certain paperwork. That list included the down payment receipts, and copies of the signed contract. We again provided the documents, and promptly. Murphy’s Law swooped in, anxious to exacerbate a trying situation. A beloved family member of our customer suffered a stroke.
Aggravation included the wait for a DEP permit. In this case that wait was prolonged by the existence of connections to the private Queens sewer line.Through it all, we did all in our power to lessen our customer’s frustration level and ease their concerns. In short, we provided a supportive shoulder, as well as curative expertise.
Our satisfied customer’s life returned to normal. We are enjoying her enthusiastic recommendations of our services to friends and neighbors. These comments include “I am very happy that I found Balkan Plumbing and recommended you to our neighbors”. This customer learned to trust that our due diligence stretches beyond the obvious physical curative work. It extends to decreasing the customer’s psychic load during a horrendous life-event period.
Honest praise for a job well done
What follows is the actual and unsolicited comments from a Queens sewer line repair customer:
Thank you Balkan for work at my Dad’s house located at 80-03 45 Ave. I am very happy that I found Balkan Plumbing and recommended you to our neighbors, 80-01 and 80-07.
All three houses were getting sewer backup ever since one of the neighbors (80-09 45 Ave) made renovation changes including sewer alterations. However they installed their sewer line, somehow it prevented us access to the sewer main. We were all on a community drain. In the middle of the project, my mom had a stroke. You cannot imagine my stress level. (Come to Dad’s house at 6:30 am, mop and clean up, take Dad to see Mom, take Dad home, mop and clean some more and the wait for DEP permit).
Your team are the best. They’re very professional, helpful, performed due diligence. Amy and Stephanie, thank you for getting me the copies of the down payment receipts and copies of the signed contract so I can show my Dad’s insurance that we are doing something to correct our sewer issue. John, thank you for your understanding and patience when we called for the status update as to when the job will commence. Martin, Paco, Eric, Caesar, Devin and the rest of the crew (whom I did not get their names) thank you for installing the new sewer pipes.
This is not an easy job and I appreciate all that you guys do. Sharon, you’re the best. Thank you for keeping me inform of the scheduling. Frank Marte and Javed thank you for coming to my Dad’s to survey the issue and started the ball rolling. I would definitely recommend you to anyone who needs sewer main/water main solutions.
Your satisfaction as our customer is job #1
The initial investigation allows discernment of the precise nature of the problem. Through completion, our skilled workers reflect professional expertise. Our approach, infused with wisdom, respects all aspects of a customer’s concerns.
Balkan Sewer and Water Main Specialists rectify problems arising with a homeowners’ Queens sewer line. If a related problem or question arises, contact Balkan Plumbing, your Queens sewer main line professionals. Moreover, with a nod to Murphy’s Law, know: our “free and no-obligation site visit” offer is available seven days a week, even after hours.