What an amazing moment for all of us in the Balkan Sewer & Water Main Service family! Recently, on June 27th, at the inaugural Oncourse Home Solutions (OHS) conference in West Palm Beach, Florida, we were announced as the Hero Award winner for the New York City area.
In a city that is as tough and competitive as New York City, this award is quite meaningful to us. OHS has the most talented contractors from all over the country in their network, so to be selected as the winner for our region is truly a privilege.
This award recognizes more than just doing the work. It recognizes our commitment to exceed the expectations of our customers every day!
OHS summarized it perfectly when they said: “Balkan has consistently demonstrated exceptional performance, surpassing all peers in their class. Their technical acumen has been instrumental in addressing and resolving complex issues within our complex market, leading to a significant increase in Customer Satisfaction (CSAT) scores. Balkan’s proactive approach ensures that any identified problems are swiftly and effectively managed, resulting in consistently favorable outcomes. Their dedication, expertise, and quick problem-solving abilities make them a standout candidate for this prestigious award.”
For over 70 years, the Balkan team has been serving the NYC area with a single commitment: to provide reliable, top-quality sewer and water main services that our clients can rely on. We strive to make sure that any call we receive is responded to quickly, and that anything that needs to be done is handled in a professional way, and of course, make sure that all our customers feel well taken care of.
This award is also a testament to our loyal customers, who continue to trust and rely on Team Balkan when they need us most. Your satisfaction matters, no matter the situation. We are happy to help. It is always great seeing our Customer Satisfaction (CSAT) scores climb higher, which shows that we are getting it right.
For us, this award is not the end, but rather a motivation to continue with the work we do best. We will continue to show up to solve problems, make decisions, and deliver the service that makes a difference in people’s lives.
To our customers, to our partners, and the entire Balkan family, thank you. This award is for all of us. Here is to the next 70 years serving our city!
