Water main breaks can wreak havoc, especially in a crowded metropolis like New York City. They are not just an inconvenience for residents and businesses, they are expensive, time-consuming and labor-intensive to fix. As a citizen, there isn’t much you can do to fix a water main break in NYC yourself. However, there are things that you should do right away if you suspect a NYC water main break to help protect yourself and your neighbors.
Report the Break to Authorities
Do not presume that someone else has already called to report the possible water main break just because its NYC. You may well be the first person to notice that something is awry within the water system. If you witness water rising from the street, or a decrease in water pressure in your home or business, call 311 to reach the New York City Department of Environmental Protection or NYC DEP. Be prepared to give the DEP details about what is happening, where it is happening and your contact information. The more information you can provide the DEP the faster the correct type of crew can be sent to the water main break location to resolve the situation, or determine the source of the leak.
Turn Off Your Water
If you are experiencing water running inside your home or business, turn off the main water valve to stop any additional water from entering the structure and causing potential damage. Do your best to clean up any standing water to avoid issues with mold. Not only will this mitigate any further damage to your structure, but it will also assure that your personal belongings and business assets do not get damaged. In addition, it will make it easier for the water main repair professionals to take care of the problem once they arrive. Even if there is no leakage inside, it is a good idea to turn off the water to help relieve pressure on the line, again, making it easier to do a repair. If you hear rumbling on your pipes, or your water meter is spinning wildly, there is a good chance some pipe ruptured inside your property.
Check With Your Neighbors
The water main break may not be on your property. In fact, it could be an adjoining property that is having the water main break. In NYC there are frequently extenuating that make determining the true source of a leak difficult for all but trained professionals. You should contact your neighbors and the businesses surrounding you to see if they are also experiencing any issue such as loss of water pressure, or a rumbling sound from their plumbing. If there is a major problem affecting everyone in the neighborhood, you will find out very quickly. At the same time, you could be the first to notice and your inquiry will alert your neighbors to the issue. Not only will you be looking out for yourself, but you could also save someone else’s property. In some cases a city water main break can make it appear as though your service line is leaking when it is not.
Call the Trained Professionals
When a water service line breaks in NYC is not part of the city infrastructure, It is considered the homeowners property, it is the considered the sole responsibility of the property owner. In these cases you need to call trained professionals. Keep in mind that water main repairs and replacements can only be performed by a company with a Licensed Master Plumber on staff, such as Balkan Plumbing. The water main repair professionals at Balkan Plumbing are familiar with the permitting process that accompanies many water main repairs. We can help you navigate this complex and often costly situation with ease. Balkan has field personnel available seven days a week, and after hours as well.
If you are experiencing water main problems and you’ve taken the steps outlined above, you are on your way to resolving the issue. If you are in need of assistance, please contact Balkan Plumbing for a no obligation site visit and estimate, we will be more than happy to assess the situation for you.