I e-mailed Balkan because I was told by another company that I needed my main water line changed and had looked for another opinion. After explaining my situation via e-mail I was told by one of the owners that replacing the main line was not the problem I was having and was told what to do to rectify the situation. One of their technicians came to my house to double check the situation and repeated what I was told. He was even willing to speak with whomever I called to explain the situation. It was so refreshing to run across a company where not only the owners were honest and reliable, but also their workers who were courteous and extremely honest and helpful. I would recommend this company to anyone who needed work done.