When a frantic call requesting water line repairs comes in around 7 PM most companies are closed for the day, with either an answering machine or a phone service available. Emergency water line repairs such as this would typically be addressed with an initial visit the following day. A response time of less than one hour is what Joseph L. Balkan Inc provided and strives for during normal work hours and after-hours calls alike.
Within minutes of making a request for service that may require water main repairs this particular customer received a response. A Field Supervisor from Balkan with over 20 years of water main and sewer line experience called to verify the situation and the severity of the condition. Within one hour that same supervisor was on site in Manhattan providing his expertise, and a quote if in fact water line repairs were required. The site visit, the expertise, and the quote were all no-obligation and no-charge services provided for water line leaks when a potential Client is in need.
After NYC DEP field forces had completed making an exploratory excavation and verifying that the water line was defective Balkan was again contacted. Even though it was now past 10 PM the Client was responded to by the same Field Supervisor who had been on-site. The Client was assured that the water line repairs would commence by 8AM and be fully completed before the end of the day. At all times and throughout all levels of the company there is a dedication to providing ‘Results Not Excuses’. What may seem like extraordinary water main and sewer line service is standard company policy at Balkan.
As promised the water main repairs were professionally completed within 24 hours of the 1st call for service with all required permits secured. Perhaps equally as important, due to the company’s ‘Uniform Pricing Policy‘ this customer in distress did not pay a premium for superior water line service. For over 50 years Balkan Sewer And Water Main Service has maintained a high level of integrity, honesty, fairness in its dealings with all Clients. In keeping with that a Sewer & Water Main Resources page is also available as a helpful tool containing all sorts of useful information.